Shipping policy
Shipping & Delivery Information
At RakuSpun, we are committed to delivering your fashion selections to you efficiently and securely. Please review our shipping policy below for details on how we process and deliver your orders for Dresses, Two Piece Sets, Skirts, and Tops.
Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.
Shipping Method & Destinations
We currently offer Standard Shipping to most international destinations. Shipping times and costs are calculated at checkout based on your delivery address.
- Estimated Delivery Times (After Dispatch):
- United States & Canada: 7-14 business days
- Europe & United Kingdom: 10-18 business days
- Australia & New Zealand: 12-20 business days
- Other International Regions: 15-25 business days
- Please note these are estimates and not guarantees. Delivery times may vary due to customs clearance, local postal services, or seasonal high volumes.
Shipping Costs
Shipping fees are calculated based on the total weight of your items and the destination country. The final shipping cost will be displayed clearly during checkout before you complete your purchase. We do not offer free shipping at this time.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of placing your order, please contact us.
Customs, Duties & Taxes
International customers are responsible for any applicable customs duties, import taxes, or brokerage fees levied by their country upon arrival of the package. These charges are not included in the item price or shipping cost paid to RakuSpun. We recommend contacting your local customs office for more information on potential fees.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at the time of order placement. RakuSpun is not responsible for packages lost or delayed due to incorrect addresses provided by the customer. If a package is returned to us due to an address error, reshipping fees will apply.
Contact Us
For any questions regarding your order's shipment, please contact our customer support team at [email protected]. Please include your order number for faster assistance.
